Home Button

About Telework For Teleworkers For Managers For Organizations Technology Resources

For Organizations

Intent of Telework

Management Concerns




Service Quality

Program Costs & Savings

Office Routine

Is a Formal Program Necessary?

Building a Telework Program


A key step in planning your telework program is to consider the range of costs involved in developing, implementing and managing the program, and to budget accordingly.

Program Planning & Development: The up-front costs associated with planning a telework program primarily involve staff time:

  • Labor/time for project team members
  • Legal or consultant fees
  • Development of training programs
  • Printing, web design, materials preparation
  • Conducting training/staff time to attend training

IT Set-Up Costs: Consider looking at initial IT set-up costs from two perspectives. First, what changes need to be made to your IT infrastructure to support a pilot program, and what you think will be needed to expand the program and run it on an on-going basis. IT set-up costs can range from minimal to major and depend upon a wide range of factors, including the number of people teleworking, the type of work they will be doing and the sensitivity of data involved, to the size and complexity of your current IT infrastructure (internal network, Internet connectivity, phone lines and system, help desk support and tools).

  • IT staff time to design/implement changes
  • Costs associated with changes to network, security, etc.
  • Additional computer equipment required
  • Additional software required
  • Additional bandwidth required

Employee "Outfitting" Costs: Costs associated with outfitting your employees for telework can also range from minimal to major, and be influenced by the type of work conducted remotely and the frequency of telework. Outfitting requirements may vary by employee and by department, and can include costs for some or all of the items listed below. In some instances an organization may allow an employee to use the equipment and services already set up in their own home office, thereby reducing the initial program costs associated with setting an employee up for telework.

  • Telephone (land line or mobile)
  • Computer
  • Peripherals (printer, scanner, fax, web cam, etc.)
  • Software (licenses and maintenance)
  • Office furniture (a good chair is the highest priority)
  • Supplies (paper, ink, toner, file folders, etc.)

Ongoing Operational Costs: The possible ongoing costs associated with running a telework program can include some of the items listed below. One of the tasks in evaluating the cost of a telework program is to determine if these costs are any higher for teleworker than they would be if employees were working in the office.

  • Program coordinator salary
  • Additional management support
  • Additional IT support (e.g, for help desk)
  • Ongoing training & training new teleworkers
  • Additional recordkeeping
  • Computer/peripheral equipment maintenance
  • Computer/peripheral equipment replacement
  • Monthly service fees - phone
  • Monthly service fees - Internet access
  • Web-based (SaaS) service fees
  • Additional software licenses
  • Additional insurance payments

Ongoing tracking and reporting of program costs will be essential to effective evaluation of your telework program's success.

Savings From Telework: Telework can also save money. Below are some of the areas where organizations can realize significant savings or that provide other value to the organization.

  • Reduced recruiting expenses
  • Reduced sick leave
  • Reduced absenteeism
  • Real estate savings
  • Reduced energy costs
  • Reduced parking & transportation expenses
  • Increased productivity
  • Disaster preparedness
  • Commute Trip Reduction goals
  • Environmental goals

See the toolkit's Cost/Benefit Analysis Guide and Employee Outfitting Costs Form.

In the Toolkit

Cost/Benefit Analysis Guide

Employee Outfitting Costs Form


On the Web

This will contain links to related information on the Internet

About the Telework Pilot Project

Site Map

Search only teleworktoolkit.com

This page was last updated on June 7, 2009