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Intent of Telework

Management Concerns




Service Quality

Program Costs & Savings

Office Routine

Is a Formal Program Necessary?

Building a Telework Program


Some managers and executives are concerned that telework will be disruptive to the office routine. Not knowing whether people are at home, in the office, or on a break seems chaotic.

In fact, managers can know where workers are just as well when they are working from home as when they work in the office. Instead of walking down the hall looking for an employee, a manager can use the phone or Instant Messaging (IM), which is actually less disruptive to others in the office. With the right tools employees might even be more accessible. If managers utilize electronic methods to communicate with all employees then it won't matter who is in the office and who is working from home.

To help maintain connections between home and office, the manager may want to utilize work calendars accessible to all in the office or department so everyone will know who can be contacted and when. A less technical solution is for teleworkers to send the manager an email when they start work and another at the end of the work day. Remember, employees working from home are still "at work" and should be just as accessible as those down the hall.

What may be lost when many employees telework most of the time, is not communication, but social interaction. That can be addressed by requiring teleworkers to attend staff meetings or having occasional social events where all employees are present. There are also tools to promote social interaction and teamwork. If managers feel that creativity and work quality are suffering from lack of in-office interaction, they may want to cut back on how many days employees can telework. Anecdotal evidence suggests that once people learn to use collaborative tools, much of the interaction they thought could only happen in person can still occur.

In the Toolkit

Collaboration Tools

Web Conferencing

Video Conferencing

Instant Messaging

Desktop Sharing


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This page was last updated on June 4, 2009