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For Organizations

Intent of Telework

Management Concerns

Building a Telework Program

Define Management Support

Assemble a Program Team

Determine Program Goals

Employee & Work Suitability

Workplace & Legal Issues

Policies & Forms

Telework Policy

Telework Agreement

Electronic Communications Policy

Records Retention Policy

Security Policy

Continuity of Operations Plan


Equipment Decisions


Manager Participation

Telework Coordinator

Program Communication

Program Promotion

Manager Evaluations


An Electronic Communications Policy provides rules and guidelines about how communications technologies can be used and what can and cannot be sent by these methods, including email. Many organizations already have such a policy. If so, it should be reviewed to include telework and other remote work situations. The lines between what an individual may do "when at home" and "when working from home" can become blurred; particularly when the individual is using their own equipment. The policy can help employees understand the difference and the importance of observing the boundary. Some things to consider when developing an electronic communications policy:

Ownership: Who owns the information being transmitted into and out of the organization? Are employees granted ownership of the information they create?

Impact: When creating guidelines for management and employees, consider the impact to the organization based on the type of information and how it is transmitted and stored. Some information that is communicated electronically is "private", to be seen only within the organization; other is "public information" and subject to public disclosure. Consider the impact to the organization when employees communicate information that is inappropriate, or possibly illegal.

Law: There are regulations surrounding the use of public funds. Additionally, retention of communications may be mandated. Governance should also be provided regarding the illegal use of intellectual property (i.e. Video, Software, Music, etc.) Content that can be considered discriminatory or sexually harassing should also be addressed. Guidance should be given with regard to the release of information outside the organization.

Resources: Identify the resources used and costs involved to sustain communications and how improper use impacts the organization.

Use: Electronic communication and content can be used for many purposes. Some uses may not benefit the organization such as personal online purchasing, selling and entertainment, while others may indirectly benefit the organization such as ongoing education.

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This page was last updated on May 23, 2009